https://www.bbc.com/news/world-asia-india-66964510
The business model is brutal but simple.
There are many apps that promise hassle-free loans in minutes. Not all of them are predatory. But many – once downloaded – harvest your contacts, photos and ID cards, and use that information later to extort you.
When customers don’t repay on time – and sometimes even when they do – they share this information with a call centre where young agents of the gig economy, armed with laptops and phones are trained to harass and humiliate people into repayment.